Technicians often gain undocumented side-access so they can work around the limitations of your main remote access system.
There are valid reasons for these workarounds, and in most cases, a manager has approved it. Some workarounds might be as risky as a 4G modem left behind by a contractor.
In all cases, you lose control and compromise security. If it fails, who should be blamed? The technician, the staff who permitted the workaround? No one wins.
Broad access controls are a liability. A technician might need access to a database to fix an issue with some data. Without fine control, they would be given to a whole machine, making mistakes more likely with greater disruption. MicrotunnelingTM technology makes it possible to easily connect the technician only to the resources and services they need, and nothing more.
Helpdesks are traditionally burdened by service requests asking to set up remote access for new people. This causes delays to service, and two people might choose to share a login instead, which is terrible for security compliance.
IT support staff are not the right people to manage access. How does a technician know who they can trust? What access should they be allowed to have? They cannot be expected to keep up with the relationships and trust within an enterprise. The IT department should not be doing this.
Direct managers, staff, and contractors know each other well. Dull makes it fast and easy for the right people in the business to grant and manage access.
Remote Desktops are great for working from home, but technicians need network-level access. Remote Desktops seldom have the right tools installed for the technician, and with a human required to use a mouse and keyboard, service cannot be automated and improved.
With the right access vendors can automate monitoring and respond faster to problems, giving you higher operational uptime and more time to focus on improvements instead of problems.
Dull has leading new technology that connects systems at the network level with fine access control and the best security.
Schedule a demo of our remote access system