Technician Access
Remove the technical barriers to innovation
With remote access software that gives you tighter control, deeper cooperation, and greater transparency.
Consolidate a mess of undocumented workaround access solutions
Only Dull can accommodate the compliance needs of both multiple organizations working together. With the best flexibility, there are no edge cases or undocumented workarounds holding you back, so you can work closer to grow.
Technicians often gain undocumented side-access so they can work around the limitations of your main remote access system.
There are valid reasons for these workarounds, and in most cases, a manager has approved it. Some workarounds might be as risky as a 4G modem left behind by a contractor.
In all cases, you lose control and compromise security. If it fails, who should be blamed? The technician, the staff who permitted the workaround? No one wins.
Limit access to what is needed, without exception
Dull is the first system to build cooperative access from the ground up, one element at a time. This means you get fine-grained control to permit complete deep access where it’s needed, and no more
Broad access controls are a liability. A technician might need access to a database to fix an issue with some data. Without fine control, they would be given to a whole machine, making mistakes more likely with greater disruption. MicrotunnelingTM technology makes it possible to easily connect the technician only to the resources and services they need, and nothing more.
Leverage natural business connections
Dull is the only solution where your remote technology complements the way you do business. Trusted stakeholders and managers with real accountability is how business is managed, and technology should not work against what comes natural.
Helpdesks are traditionally burdened by service requests asking to set up remote access for new people. This causes delays to service, and two people might choose to share a login instead, which is terrible for security compliance.
IT support staff are not the right people to manage access. How does a technician know who they can trust? What access should they be allowed to have? They cannot be expected to keep up with the relationships and trust within an enterprise. The IT department should not be doing this.
Direct managers, staff, and contractors know each other well. Dull makes it fast and easy for the right people in the business to grant and manage access.
Release your technician’s full potential
When technicians have limited access and information, they cannot help you as well as they can.
Remote Desktops are great for working from home, but technicians need network-level access. Remote Desktops seldom have the right tools installed for the technician, and with a human required to use a mouse and keyboard, service cannot be automated and improved.
With the right access vendors can automate monitoring and respond faster to problems, giving you higher operational uptime and more time to focus on improvements instead of problems.
Dull has leading new technology that connects systems at the network level with fine access control and the best security.
Benefits
No more hidden liabilities
The best compliance
Tighter control
Deeper collaboration
Greater transperancy
Part of a growing consoliated platform
Improved service response times
Faster growth and development
Enable continuous vendor monitoring
Unlock greater maintenance efficiency
ZTNA Security Posture
Choose the platform that
sustains you into the future
Peer delegated access
Multi-party cooperation
Modular encryption
Open & transparent
No gateways
Independent logging
Access alerts
Direct database integration
Ready to get
started?
Schedule a demo of our remote access system
